Help People Create Meaningful Connections
At ThriveMatch, we believe healthy relationships start with self-awareness, emotional wellness, and intentional connection. Unlike traditional dating apps, ThriveMatch is a therapist-guided relationship platform that helps singles and couples build stronger, healthier relationships through expert insight and personalized support.
We are seeking a passionate, people-focused Customer Engagement Representative to serve as the first point of contact for our growing community. If you enjoy helping others, building relationships, and creating exceptional customer experiences, we'd love to meet you.
About the Role
As a Customer Engagement Representative, you will help guide members through their ThriveMatch journey by providing outstanding support, answering questions, addressing concerns, and ensuring every member feels welcomed, valued, and supported.
You will play a key role in fostering trust, engagement, and satisfaction while promoting ThriveMatch's mission of helping people thrive in their relationships and personal growth.
Responsibilities
Serve as the primary point of contact for members via phone, email, chat, and text messaging.
Assist new members with onboarding and account setup.
Educate members about ThriveMatch services, therapist-guided resources, and platform features.
Respond promptly and professionally to inquiries and concerns.
Build positive relationships with members and ensure a high-quality customer experience.
Identify opportunities to improve member engagement and retention.
Collaborate with therapists and internal teams to support member success.
Track and document customer interactions accurately within CRM systems.
Provide feedback regarding customer trends, concerns, and opportunities for service improvement.
Qualifications
Required
High school diploma or equivalent.
Minimum 2 years of customer service, customer success, member services, or engagement experience.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Proficiency with technology, CRM platforms, and virtual communication tools.
Ability to work independently in a remote environment.
Passion for helping people and creating positive experiences.
Preferred
Bachelor's degree in Communications, Psychology, Marketing, Business, or a related field.
Experience working in healthcare, behavioral health, wellness, coaching, dating, or relationship-focused services.
Sales, member retention, or customer success experience.
Familiarity with mental health and wellness concepts.
What Makes You Successful
You are:
Warm, empathetic, and approachable
An active listener who genuinely enjoys helping others
Organized and detail-oriented
Comfortable handling sensitive conversations professionally
Adaptable in a fast-growing startup environment
Passionate about relationships, personal growth, and emotional wellness
What We Offer
Competitive compensation
Remote work flexibility
Opportunities for career growth and advancement
Mission-driven work that positively impacts people's lives
Collaborative and supportive team culture
Training and professional development opportunities
Why ThriveMatch?
At ThriveMatch, we're transforming the way people approach relationships. By combining technology, emotional wellness, and therapist-guided support, we're helping individuals and couples build deeper connections and healthier futures.
If you're excited about helping people feel supported, understood, and empowered in their relationship journey, we'd love to hear from you.
Apply Today
Please submit your resume and a brief cover letter explaining why you're passionate about helping people build meaningful connections and why you'd be a great fit for ThriveMatch.
ThriveMatch is an Equal Opportunity Employer and values diversity, inclusion, and authenticity in the workplace.